CHARLES BRIDGE HOSTEL & APARTMENTS

Privacy &
your choices.

Website operator: Tourist Information s.r.o., Company ID 25792440.

Group enquiries

We use the contact details, dates and preferences you send to handle your enquiry and prepare a possible offer. Sending an enquiry does not subscribe you to marketing. Please do not include payment-card details, identity documents or sensitive personal information.

Your unfinished enquiry

The unfinished form, including contact details you enter, is kept in this browser tab for up to 24 hours so you can return to it or switch language. It is not sent to reception until you submit it. Clear it using “Clear unfinished enquiry”; the saved draft is also removed after successful submission. Dates and guest numbers used for browsing rooms are remembered in this tab for up to 24 hours.

Your saved walk

Places you save in the Guidebook stay in this browser until you remove them or clear them in My walk. Sharing creates a link containing only your selected places; it does not include contact or booking details.

Online bookings

The reservation form is provided by BetterHotel. Prices, booking conditions, payment handling and the information relevant to your booking are shown within that process.

Cookies and external services

Essential functions keep the website and reservation process working. Optional measurement is controlled by your cookie choices where enabled. You can reopen the cookie settings from the footer. Google Maps loads only when you choose to display it, subject to your cookie preferences where enabled. You can also open directions directly in Google Maps.

Contact us

For questions about your enquiry or personal data, contact info@charlesbridgehostel.com.

How we handle your group enquiry

Tourist Information s.r.o., company ID 25792440, is the controller of your enquiry details. The form sends your contact details, travel dates and preferences by email through Google Workspace to info@charlesbridgehostel.com. Our reception team handles the message and prepares the offer in BetterHotel. Sending the form does not automatically create a booking or subscribe you to marketing emails.

The website does not maintain a database of enquiry contents. Limited delivery and security records contain technical identifiers, fingerprints used to distinguish repeated attempts, times and processing states, rather than your message or contact details. These records help prevent duplicate sending and misuse.

Why we use these details

We use your enquiry to discuss your request and prepare an offer. The legal basis is taking steps at your request before entering into a contract (Article 6(1)(b) GDPR). Where you contact us on behalf of a group or organisation, we also rely on our legitimate interest in communicating with its representative (Article 6(1)(f)). Security and duplicate-send controls serve our legitimate interest in operating a reliable service (Article 6(1)(f)). Optional analytics and advertising cookies rely on consent, which you can change or withdraw through Cookie settings. Withdrawal does not affect earlier lawful processing.

What we need and who can access it

Sending an enquiry is voluntary. Your name, email address and the trip details marked as required are needed to reply and prepare your offer. Without them we cannot handle the request through this form. Optional fields help us tailor the offer. Please do not send payment-card details or identity-document copies.

Authorised reception staff and the providers needed to operate our hosting, Google Workspace email and BetterHotel services may process the details for these purposes.

How long we keep the information

We keep enquiry correspondence while we handle the request and related follow-up discussions. After those discussions close, we delete the personal data unless a particular record is still needed to arrange or fulfil a booking, meet a legal obligation, or establish, exercise or defend a legal claim. We retain only what is needed for that purpose and delete it when that need ends. The same retention purposes apply when we manage backups.

Technical delivery records have a 30-day validity period. Expired entries are removed when the service next processes requests. During inactivity, files may remain until cleanup; the website administrator checks for expired records at least monthly, including when the website is taken offline.

Your privacy rights

Depending on the circumstances, you can request access, correction, deletion, restriction of processing or a portable copy of data you provided. You can object to processing based on legitimate interests. Contact info@charlesbridgehostel.com or speak to reception; we may need to verify your identity. You can also complain to the Czech Office for Personal Data Protection (ÚOOÚ), or the supervisory authority where you live, work or believe an infringement occurred.